If a customer mentions that they have been regularly working with you, it certainly adds value to the positive review.Ĭheck this next positive review example where the review’s value is greatly enhanced due to the added detail. They seek additional information to understand how your customers feel about you. When potential customers evaluate your business on a review site, they are looking for more than just good opinions about your service. This works well, especially in agent-based organizations such as real estate companies, where personalized recommendations show customers they will be cared for.Ĭheck out these positive review examples from the real estate industry where reviews mention team members specifically. This, in turn, improves the chance of them choosing the company to shop from. When a review mentions a team member by name, it helps potential customers connect with the business. Mentions a team member by nameīusinesses often struggle to display their personality or put a face to the brand’s name on review sites. Check out this honest and detailed review of a restaurant with real photographs from the patron that can convince anyone to visit this establishment.Īdding photos can come in handy for online reviews for home services, as it showcases your company’s expertise in completing a project. This is especially important in the hospitality industry as the aesthetics, presentation, and the visual appeal of the product/service matter greatly. So, positive customer reviews that include supporting photos and videos get additional points for the effort and accuracy. Sometimes, words don’t do justice to these details. Customers must be able to understand a company’s products, services, and customer service details from the review itself. Did the customer receive fantastic customer service? Was an employee particularly helpful, and did the customer leave the employee’s name in the review? Did the customer mention other elements of the customer experience, like a great website that was easy to use? These details will not only be appealing to prospects, but it will help you know what your business is doing well.Ī good review is the one that leaves no questions unanswered. Describes the customer experienceĪ good review should describe various aspects of the customer experience. Potential customers usually don’t trust a 5-star rating, but that can change with a detailed review. It is also always helpful if the customer takes time to write a lengthy review detailing the experience in a way that justifies the 5-star rating they gave to the company. See how this review of a local coffee shop goes beyond the star rating. This helps prospects understand what specifically sets your business apart from the competition. Though it’s always nice to get high star ratings, a detailed review explains why the customer enjoyed your business. You want your positive reviews to be detailed. “The team is extremely knowledgeable and helpful, it is a delight to work with them.” “If you are looking for “X.”, you can’t miss this store” “The service quality was truly exceptional, I can’t wait to come back” Some of the most common phrases found in positive review examples are: Here are three specific elements that make a customer review valuable. FAQs on the topic of positive review examplesīefore we share positive review examples and inputs on how to respond to positive reviews, let’s clarify this – What makes a good review? The answer to this question may seem obvious, a “good review” is when a customer leaves a 5-star rating of your business! In reality, a “good review” goes far beyond a star rating.
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